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REFUND POLICY

AWRA HIJABS LTD is dedicated to providing you with great service. If for any reason you are not 100% happy with your order, you are welcome to contact us to discuss the issue or you can return the item(s) back to us within 7 working days of your order being received. Each customer will receive an email confirmation on the same day their order has been dispatched which will state the status of their order 'Dispatched'. Customers that are emailed their 'dispatched' notification after 5pm, their order will be dispatched the following working day. Your email notification will also include your tracking number.

Please contact us with your order number for a refund/exchange by emailing info@awrahijabs.com and we will provide you with the address.

ALL items are to be returned with the attached tags, original packaging and in re-saleable condition. Any items which show signs of wear such as stains, marks, holes in the fabric, scrapes, missing elements or perfume will not be issued a refund. It is the customers responsibility to ensure all items are returned as requested by AWRA HIJABS LTD. Any broken or damaged items in transit due to poor packaging will not be refunded.

Every item is fully checked and tested before being dispatched to ensure it is in wearable or useable condition. If a faulty item has been received, please contact AWRA HIJABS LTD where we will assist you further. Faulty products will be exchanged for the same item, refunded or issued a store voucher. This is at the discretion of the team.
Previously used discount codes can not be applied to any exchanges. Discount codes are only valid at checkout upon purchase.

Items that have been purposely damaged will not be accepted or issued a refund or exchange. We carefully check all items before they are dispatched.

Refunds are issued within 14 working days of receiving the item(s) using the same method of payment.
Exchanges are to be made within 48 hours of your order being received. Discount codes apply only when used at checkout. Discount codes can therefore not be used for exchanges for the same order. Postage charges for exchanges apply. Failure to communicate your exchange with the team will leave it void and result in the items being shipped back to you at your own cost.
Items returned to our offices that are missing tags, packaging or labels, will not be refunded. They will either be sent back at the cost of the customer or issued a gift voucher towards future purchases. This is at the discretion of the team.

Postage for returns are non-refundable. Underpaid postage costs will not be paid by AWRA HIJABS LTD so please ensure the correct amount has been attached to the parcel. Failure to do so will result in the item being sent back to the customer by the courier and it having to be re-sent all over again - meaning, more costs for the customer. Please take care when returning items.

Sale items are non-refundable.

OVERSEAS RETURNS

The same procedures apply for European returns. European buyers have a 7 days return policy upon purchasing their order to contact AWRA HIJABS LTD info@awrahijabs.com regarding a refund.
International buyers have a 14 working day refund policy. We will require an email to alert us. We will provide you with the return address once you have received your parcel. You can then go ahead and dispatch your item back to us, at your own cost. Once received, we will issue you a refund within 14 working days. Postage and packaging costs will not be refunded. Failure to alert us and return the items within 14 working days (AWRA HIJABS LTD provide International customers with the latest date) will result in returns not being accepted. AWRA HIJABS LTD will need to be contacted within 12 working days of any faulty items received. 

Please note that overseas returns must state on the CN22 that the items in the package you are sending back are for a return/refund. AWRA HIJABS LTD does not pay for any custom charges.

If you have any questions regarding returns, please contact us info@awrahijabs.com where one of our team will be happy to assist you further.